Return and Refund Policy

Return and Refund Policy

Effective Date: July 7, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the The Fixation Station website located at thefixationstation.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@thefixationstation.com

Phone: (888) 905-9390

Hours: Monday to Friday, 8 AM to 5 PM Mountain Time

3. Return Eligibility

Customers in the United States have the right to return the product within a 30-day window of receipt, subject to the conditions outlined below. We accept returns for both defective and non-defective products.

3.1 Conditions for Return

For Non-Defective Returns (Change of Mind): The product condition must be New only. The item must be unused, undamaged, and in the same condition that you received it. It must be in the original packaging, with all labels and tags attached.

For Defective or Damaged Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return To initiate a return:

Contact Customer Service: Email us at support@thefixationstation.com or call (888) 905-9390 within 30 days of receiving your order. Provide your order number and a detailed reason for the return. Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.

Include Documentation: Include the return authorization form and any necessary supporting documents or images.

Return Label: Download and print the return label. Providing and paying for the return label is the Customer's responsibility.

4.3 Shipping the Return

Method: By mail. Use USPS, UPS, or FedEx. Use a trackable shipping method to ensure your package arrives safely.

Return Window: Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs and Fees

Return shipping costs are the Customer's responsibility. There is a 25% restocking fee for change-of-mind returns, and no restocking fee (0%) for defective or damaged goods.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind (Non-Defective Products)

Items must be New only, unused, undamaged, and in original packaging.

Return request must be made within 30 days of receipt.

A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the Customer's responsibility.

6.2 Defective or Damaged Goods

Contact us within 30 days of receiving the item.

Provide photos or videos of the defect or damage.

We will offer a replacement or a full refund. No restocking fee applies.

6.3 Incorrect Product Received

Inform us immediately upon receipt.

We will arrange for the incorrect item to be returned and ensure you receive the correct product.

6.4 Product Never Arrived

Contact us if your product does not arrive within the estimated delivery time of 4–7 business days.

We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before shipment: You can cancel your order for a full refund if it has not yet been shipped.

After shipment: If the order has already shipped, please follow the Return and Refund Policy once received. A 25% restocking fee applies.

7. Refunds

7.1 Refund Conditions Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria outlined in Section 3.

7.2 Refund Processing Refunds will be processed to the original payment method used at the time of purchase. After receiving and inspecting the returned item, the refund processing time is 7 days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

7.3 Partial Refunds Partial refunds may be granted in certain situations:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Items returned more than 30 days after delivery.

8. Exchanges

We accept exchanges. We replace items if they are defective, damaged, or incorrect, or if you need a different size/color. To request an exchange, contact us at support@thefixationstation.com.

9. Timelines

Returns must be reported within 30 days of receiving the product. After receiving and inspecting the returned item, the refund processing time is 7 days.

10. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

11. Questions and Support

For more information, please contact our Customer Service team:

Email: support@thefixationstation.com

Phone: (888) 905-9390

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

The Fixation Station Phone: (888) 905-9390 Email: support@thefixationstation.com Business Hours: Monday to Friday, 8 AM to 5 PM Mountain Time